Refundable:
Time Limit: Returns are only accepted within 10-12 business days
Defect/Damage: Returns are accepted only in case of any damage or defect in the product. Customer just needs to email us photos of the product to ensure about the damage or defect in the product before processing for return. We will refund full amount in case of defect/damage.
Sizing issue: In case of any sizing issue from buyer side, 30% payment will be deducted from your total paid amount. If we deliver wrong size, we will refund you full amount and product will be returned.
Product Condition: Product must be returned in his original condition and similar packing.
Shipping: Customer will pay for shipping in case of return.
Non Refundable:
Custom Product: In case of any custom product, No returns are acceptable.
Customization could be of size, colour, logos, badges etc. If there is any minor change by customer from original uploaded product, Returns will not be accepted.
Boots and Gloves:
As Boots and Gloves are small products, we do not accept any returns or refunds on them. If there is any damage of fault in the product, we will refund you 100% on Return.
Refunds:
Refunds will be made exactly in the same account used to make payment. (PayPal, Credit or Debit card)
Refund will be processed within 8-10 business days after receiving returned product.
We are offering free shipping worldwide no doubt. Shipping charges that we pay for sending that product will be deducted from total amount.
In case of any damage/defect, Please send us photos of the product at support@thexbike.com
Customer service will respond to your request within 24 hours.